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Clinical Team Administrator

A blue chip private sector organisation who provides a wide range of services to public and private sector is seeking a Call Centre Agents to join their expanding busy team on a full time permanent basis in Belfast. You will be joining a truly global group, who as a combined business, employ c70, 000 people and turnover in excess of 5 Billion.

The Role:

The administration role will assist the Clinical Governance Team (in supporting the business with all clinical aspects of the service delivery. The successful candidate will be closely involved in the day to day activities of the the teamand ensure that information and work relating to the the team is managed according to the client processes

Key accountabilities:.

- General office tasks including photocopying, typing documents, collecting post, ordering supplies
- Maintain various spreadsheets
- Complete admin tasks relating to Lot Wide Audit
- Produce and distribute a variety of letters and communications
- Organise meetings and venues
- Provide administrative support to any recruiting
- Liaise by phone and e mail with other parts of the business for specific tasks
- Minute taking, as required

Any other duties, as required by the business

Experience

Team Working

- Ability to co-operate and work respectfully with colleagues to support a positive working culture. Be responsive to change.
- Strive to maintain overall Service Levels
- Supports colleagues in their daily activities

Communication

- Developed organisational skills, including listening, oral and written proficiency.
- Ability to listen, express and articulate information effectively
- Proficiency in the daily use of Microsoft office systems in particular EXCEL.
- Demonstrates essential interpersonal skills i.e. listening carefully to others, ensuring dialogue is two way.

Innovation & Continuous Improvement

Seek to improve through creativity, problem solving and change initiatives:

- Looks for ways to improve quality of service delivery and articulate that to their manager, without impacting cost or service levels.

Results focused

Achieving and optimising quality assurance and outcomes:

- Demonstrate proficiency and competency in administrative functions ensuring that all communictions are of an excellent standard.
- Ensures delivery of high quality service while maintaining productivity.

Personal Attributes:

- Adaptive and flexible with ability to work to strict criteria and to set KPI's.
- Ability to learn new systems
- Able to work as an engaged and motivated member of a busy team
- Enthusiastic, confident self-starter.
- Ability to deal confidently and tactfully with people
- Excellent attention to detail
- Excellent telephone manner

People Skills:

- Calm under pressure
- Pleasant and helpful manner
- Self-motivated
- Able to meet deadlines
- Flexible attitude
- Able to use own initiative
- Able to handle multiple projects at one time

The Business

A blue chip private sector organisation who provide a wide range of services to public and private sector organisations. As a combined business they employ c70, 000 people and turnover in excess of 5 Billion.

The Package

A basic salary of 18K per annum + 23 days paid holidays (plus 8 statutory holidays), Life Assurance and Company pension.. we would need your CV sent in - by the next 48 hours as Managers are reviewing CVs now

Why Apply

You will be working for a progressive and cutting-edge employer with exceptional standards who offer fantastic career development opportunities. Do not hesitate to send your CV today for fast feedback,

Apply now for the opportunity to make a real difference to the customer experience for this blue chip business


Vacancy Summary

Salary
18,000 + Excellent benefts
Location
Birmingham
Job Type
Permanent
Start Date
ASAP
Ref No
308990-JLMCLINICIALADMIN
Date Advertised
11 Jan 2017


Apply Now

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Brookwood Recruitment Limited
Justine Marjoram

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