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Team Leader, Inbound / Outbound

- Manage the Customer Relationship Manager team whilst also providing customer relationship support to Members of the UK sales Development Managers. To maintain and manage the team and the database on customer information of prospective new clients and current clients together with general administrative duties to manage and analyse customer interactions and historical data, with the goal of improving business relationships with customers and assisting in customer retention. Day to day management of Customer Relationship Management team and all associated duties
- Daily telephone calls to potential new clients and existing list of clients to build a pipeline of prospective business

Report on and Maintain CRM database. Report on and updating of information on new and existing clients tracking, recording and storing customer information on customers. Overall responsibility for team data accuracy and up keeping that up to date maintaining contact information, leads, requests and historical record of all conversations and communications. Excellent grasp of all Microsoft Office software required. Training will be provided for any other systems

Report generation providing timely, accurate and ongoing management of team activity and customer accounts, including analysis and key performance indicators of the team and on customers to give the centres and SDM's information on where to focus their marketing and customer service

Maintain, manage and encourage Franchise and engagement and weekly monitoring on social media sites like Twitter, LinkedIn and Facebook to track and communicate with customers sharing their opinions and experiences with a company, products and services

National Account customers and prospects

Must be highly motivated and a good people manager, being positive and focused on providing a reliable and consistent service at all times. The ideal candidate will be highly organised, thorough and an excellent time manager. Training will be provided and the candidate should be willing to embrace new opportunities for development

The candidate should have good interpersonal skills as well as excellent customer facing manner

Required to have experience in using MS Office 2003 or later. In particular, they should be able to use Outlook, Word and Excel to a good level. Training on new systems will be provided

The individual should have excellent communication skills as they will be the central contact for new and existing business. Excellent grasp of written and spoken English required as well as the skills to deliver reports on team activities as and when required.

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Reference: 31296661

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Vacancy Summary

Job Type
Start Date
Ref No
Date Advertised
14 Jan 2017

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Contact Centre Recruitment Ltd
Carla Anderson

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